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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Dom Maple

March 19, 2025

5  out of  5
rating by Dom Maple
"I called to complete adding a vehicle with Kristina, Laurena stated Kristina was on a call. However was very open to Assist me. Laurena. Great Team Work!!! 🤩🤩"
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Max

March 18, 2025

1  out of  5
rating by Max
"State FARM I don’t know where to begin, and if there was an option lower than one star I will choose that. This whole night mare started on the month of November when I was searching for I car insurance and the web direct me to all the insurance out there, until LAURENA from State Farm called me supposedly offering me the best deal for my car insurance! Than she offered to bundle house and car insurance together to lower the price and got me enrolled to State Farm and charge me $495.61 instantly for that month. After a month that’s where all the trouble started, they send us on the mail this beacon devices and were supposed to installed them on our cars for save discount. I’ve done my research about this beacons, and me an my wife decided not to used them because they had bad reviews violating people’s privacy. This particular agency got so skeptical about our decision and increased our rate to $607.64. When I signed up to State Farm LAURENE never mention anything about these beacons devices or that it was a requirement! Otherwise I wouldn’t accept any business with State Farm because on my previous insurance I never had any device. Our due date was on Jan. 6 we called multiple times to this agency and until finally we got to talk to them and wanted to understand about these beacons and why the seller LAURENE never talked about them when we got enrolled. Now this where SCOTTY COCHRAN comes in, promising that he was going to take care of this. After January 6 All they did was to freeze the payment from January and supposedly fix the payment amount and just wait for the payment to update which never did at that time! We literally call almost the whole month leaving voice mail and never got our call returns, this company swears that they return calls and have everything on record but when it comes to screw someone because they don’t like their beacons they planned really good for us to be cancel and paid their fee. They made us wait the whole entire month of January until the next due date on February. We had no return calls, emails, text or anything about this matter until we called and called on January 31, someone answer and hang up and that was it! The last drop that filled the cup, totally unprofessional, disrespectful and not helped us! I knew where this game was heading and I was not gonna let them have it! So I literally drove more than two hours to their location to have a face to face conversation, no more hanging ups on the phone! At the office the manger kept apologizing trying cover up all this unprofessional behavior towards us, they had no remorse about our case and they still made me paid on February 3 the amount of $607.64. The next day a cancellation Notice came for: $2,094.44 wow that was their plan all along just ignored our calls and not change the amount until we missed the due date so we can be kick out and force to paid the cancellation fee. This gets even better a second payment was expected for the month of February that we paid on Feb. 27 for $495.60 which adds to $1,103.24. Has Any one paid car insurance $1,103.24 in a month! All I got to say at this point is I’m very disappointed with KAREN MICHAELS STATE FARM I totally regret to sign up with all this unprofessional team! sorry will not fix this and totally will keep escalating this matter to the right agencies. Anyone out there don’t get fool with LAURENA when she calls you or send SCOTTY COCHRAN to try to fix her mess or make it worse and play the victim."
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Margaret Chenault

March 10, 2025

5  out of  5
rating by Margaret Chenault
"It was a pleasure working with Laurielle Romero Lazcan she made everything easy going. Thank you"
We responded:
"Thank you, Margaret, for sharing your experience! I'm happy to know that Laurielle made everything easy for you. If you have any questions or need further assistance, feel free to reach out!"
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Shinicka Quail

March 6, 2025

5  out of  5
rating by Shinicka Quail
"Thank you Harold. I’m so glad You’re my agent. Harold thank you for taking your time with me and walk me through this process. You’re awesome."
We responded:
"Thank you, Shinicka, for your wonderful feedback! I'm happy to know that Harold was able to guide you through the process and provide the support you needed. It's great to have you with us, and we're here for any future assistance you might need."
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musthafa mohamed essa

March 4, 2025

5  out of  5
rating by musthafa mohamed essa
"Anna is a great agent and she helped me with my insurance and I got the good deal. She is very professional, nice and friendly as well. Thanks Anna."
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Giovanni Hernandez

March 3, 2025

5  out of  5
rating by Giovanni Hernandez
"Harold helped me out .. I can say with confidence he's very good at his job. Great customer service, thanks again!"
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Francisca Britton

February 27, 2025

5  out of  5
rating by Francisca Britton
"Waw the agent was so fantastic, I'm speechless, wandelful person, he was Cain and helpful.. love his spirit thank so much for this wonderful agant."
We responded:
"Thank you so much, Francisca, for your wonderful feedback! I'm delighted to know that you had such a positive experience with our team. It's fantastic to hear that the agent's kindness and helpfulness made a lasting impression. If you ever need assistance in the future, don't hesitate to reach out to our office. We're here to help!"
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M P

February 20, 2025

5  out of  5
rating by M P
"Harold Hines was very pleasant and accommodating to all my concerns. Very professional and saved me money! Appreciate all your help, keep up the great work!!!"
We responded:
"Thank you, M P, for sharing your experience! I'm glad to hear that Harold was able to address your concerns and help you save money. Your appreciation means a lot to us. If you have any more questions or need further assistance, feel free to reach out anytime. Keep enjoying the great service!"
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BLESSING AKHIGBE

February 13, 2025

5  out of  5
rating by BLESSING AKHIGBE
"Harold is an exceptional worker. He helped me with my insurance issues and I got the best deal ever. He is really professional, nice and friendly at the same time. Thank you so much Harold."
We responded:
"Thank you, Blessing, for sharing your experience! I'm delighted to know that Harold was able to assist you with your insurance needs and secure a great deal. His professionalism and friendly approach are truly valued. If you have any more questions or need further assistance, feel free to reach out to our office anytime."
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Kara Cadenhead

February 6, 2025

5  out of  5
rating by Kara Cadenhead
"It was wonderful working with Anna Sollenberger with the Karen Michaels State Farm Agency for my small business insurance needs. Anna was prompt, polite, and made the entire process very seamless. The rate provided was reasonable compared to other rate quotes."
We responded:
"Thank you, Kara, for sharing your experience! I'm glad Anna was able to assist you with your insurance needs. It's great to know that her promptness and politeness made the process seamless for you. If you have any more questions or need further assistance, feel free to reach out to our office anytime."
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beking dee

January 22, 2025

5  out of  5
rating by beking dee
"Absolutely knowledgeable and a gentleman who was also very friendly. Nice working with you. Saved me money too."
We responded:
"Thank you, Beking, for your wonderful review! I'm glad to know you found the service knowledgeable and friendly. It's fantastic that we could help save you money as well. If you have any questions or need further assistance, feel free to reach out. We're here to help!"
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Alisha Naylor

January 11, 2025

5  out of  5
rating by Alisha Naylor
"State Farm saved me a lot of money! Harold was very patience and understanding!"
We responded:
"Thank you, Alisha, for your wonderful review! I'm delighted to know that we could help you save money. Harold's patience and understanding truly make a difference, and we're grateful to have him on our team. If you have any more questions or need assistance in the future, feel free to reach out. We're here to help!"
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Amanda Dize

December 13, 2024

5  out of  5
rating by Amanda Dize
"I usually dont do reviews. However, when someone consistantly goes above and beyond every single time I talk to them, I feel it should be recognized. And that is exactly what Laurielle has done. I have dealt with her (or rather she has dealt with me haha) for multiple issues whether it be payments, car insurance, life insurance, you name it over the years. She makes me feel like more than just a client. She's definitely a keeper! If you want the kind of experience I've had, go see Laurielle. She certainly is, the best."
We responded:
"Thank you so much, Amanda, for your wonderful feedback! I'm truly happy to know that our office has been able to assist you with various needs over the years. It's important to us that you feel valued and supported. If you ever have more questions or need further assistance, don't hesitate to reach out. I'm here to help!"
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david taylor

November 26, 2024

5  out of  5
rating by david taylor
"Anna was very diligent respectful and caring towards clients needs !! I am a sales person myself and know the drill involving clients and their needs vs reality !! The conversion from one company to yours was delightful!!"
We responded:
"Anna's dedication and care truly shine through in her work. I'm glad you had such a positive experience transitioning to our agency. Your understanding of client needs makes your feedback especially meaningful. We're here for any other assistance you might need!"
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Rose Paul

November 12, 2024

5  out of  5
rating by Rose Paul
"State Farm always there to help very nice people helped me get back on track with all my needs thank you for all you do wouldn't go with any other company but State Farms"
We responded:
"Rose, thank you so much for your kind words and for sharing your experience! I'm happy to know that our team could assist you in getting back on track with all your needs. We truly appreciate your business and loyalty. If you ever need anything else, don't hesitate to reach out. - Karen Michaels - State Farm Insurance Agent, Churchville, MD"
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78990 Olanma1

November 1, 2024

5  out of  5
rating by 78990 Olanma1
"Harold is very good with his job👍 thanks for your help and keep up the good work."
We responded:
"Harold is indeed a valuable part of our team, Olanma! I'm glad to hear he was able to assist you effectively. Your positive feedback is much appreciated. If you need any further assistance, don't hesitate to reach out. - Karen Michaels - State Farm Insurance Agent, Churchville, MD"
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William Henaku

September 19, 2024

5  out of  5
rating by William Henaku
"It was the very best experience I’ve encountered so far and I will definitely recommend everyone and anyone who needs help . Jones Henaku"
We responded:
"Jones, thank you so much for your kind words! I'm happy to know that you had such a positive experience with our office. Your recommendation means a lot to us. If you ever need any further assistance, we're here to help! - Karen Michaels - State Farm Insurance Agent, Churchville, MD"
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Wanjiru Kihanda

September 16, 2024

5  out of  5
rating by Wanjiru Kihanda
"Made a call and was transferred to Ms Anna who handled.my policy.she was very straightforward and answered all.my questions.thankyou Anna"
We responded:
"Thank you, Wanjiru, for your wonderful review! I'm glad Anna could assist you with your policy and provide clear answers to your questions. We appreciate your feedback and are here for any future needs you may have. - Karen Michaels - State Farm Insurance Agent, Churchville, MD"
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Joe Foulke

August 29, 2024

5  out of  5
rating by Joe Foulke
"I really appreciate the effort of Anna Sollenberger in helping me select and walking me through the process of changing insurance companies and getting best value. Much appreciated Anna"
We responded:
"Joe, thank you for your kind review! I'm glad to hear that Anna was able to assist you effectively in selecting and transitioning to a new insurance company. We appreciate your trust in our office and are here for any future needs you may have. - Karen Michaels - State Farm Insurance Agent, Churchville, MD"
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Rudy Aguilar

August 29, 2024

5  out of  5
rating by Rudy Aguilar
"Nicole thank you for your help"
We responded:
"Thank you, Rudy! We're glad Nicole could assist you. - Karen Michaels - State Farm Insurance Agent, Churchville, MD"
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Darrel Chase

August 13, 2024

5  out of  5
rating by Darrel Chase
"Clear and helpful response to my questions."
We responded:
"Hi Darrel, I'm glad our responses were clear and helpful! If you have any more questions or need further assistance, feel free to reach out anytime. - Karen Michaels - State Farm Insurance Agent, Churchville, MD"
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TY LITTY

July 26, 2024

5  out of  5
rating by TY LITTY
"That guy Tyler came through once again I kid you not he is a magical wizard or something some how he always gives me the best rates that I have ever seen Harry Potter has nothing on him. I would talk to him before anyone else for all your insurance needs your welcome in advance for this free advice."
We responded:
"Hey TY, Thanks a ton for the awesome review! We're so glad Tyler could work his magic and get you the best rates! Your recommendation means a lot to us. If you need anything else, don't hesitate to reach out! - Karen Michaels - State Farm Insurance Agent, Churchville, MD"
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Katrina White

July 25, 2024

5  out of  5
rating by Katrina White
"Harold was theeee best! Great conversation, extremely professional. Helped me out a ton, went well above and beyond. Annnnd saved me money. Cannot thank him enough. He's a total rock star!!"
We responded:
"Hey Katrina! Thanks a ton for the awesome review! We're so happy Harold could help you out and save you some money. He's definitely a rock star on our team! If you ever need anything else, we're here for you. - Karen Michaels - State Farm Insurance Agent, Churchville, MD"
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Carol Repasch

July 24, 2024

5  out of  5
rating by Carol Repasch
"I had questions about insuring another vehicle and Laurielle Romero Lazcano helped me and explained it all in detail. She had very good customer service and fulfilled all of my needs.I am very satisfied!"
We responded:
"Hi Carol! Thanks so much for your wonderful review! I'm glad Laurielle was able to help you with insuring another vehicle and provide detailed explanations. We appreciate your kind words about her customer service. If you have any more questions or need further assistance, feel free to reach out anytime! - Karen Michaels - State Farm Insurance Agent, Churchville, MD"
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John Harris

July 19, 2024

5  out of  5
rating by John Harris
"Mr Harold he is the best he helped me save alot of cash today and I thank him for that God Bless and continue to to best God Bless my friend and family"
We responded:
"Hey John, thanks a ton for the awesome review! We're so happy Harold could help you save a lot of cash today. Your kind words mean a lot to us. If you need anything else, we're here for you. - Karen Michaels - State Farm Insurance Agent, Churchville, MD"