State Farm® Insurance Agent Karen Michaels
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Joshua Bowen
May 29, 2026
"Harold Hines was very insightful and saved me a considerable amount of money. Highly recommend."
Sara Sara
May 29, 2026
"Harold's service was super great! I'm a first time car insurance purchaser and being provided with Harold's help was amazing! He was nice, patient, understanding and answered all my questions. I'm also happy with the quote he provided me with :) Happy I ran across this office! Would definitely recommend him!"
David Crabtree
May 25, 2026
"Terrible agency. Doesn't return phone calls. Didn't cancel a policy had to get corporate involved. Very disappointed. DO NOT USE."
"David, thank you for providing your feedback! We are always looking for ways to improve, and we are sorry for the inconvenience this has caused you. Communication is extremely important and is held to a higher standard with our office, so we deeply regret your experience. Please know that we agree that this is unacceptable and are reviewing processes internally to avoid this in the future. The cancellation has been submitted, and we are monitoring the progress daily to ensure a smooth experience for you. As soon as the cancellation is fully processed, we will reach out to explain what to expect next."
Sarah Yo
May 15, 2026
"Harold was very courteous, and professional. Has an excellent knowledge of the products and explains clearly product details."
Melissa boxley
May 14, 2026
"Harold was extremely helpful, courteous, knowledgeable, and engaging. He saved me a lot of money and explained everything in detail several times to make sure I understood the process and that all questions were answered. Thank you, Harold!"
Dave Murray (damur757)
May 5, 2026
"Harold was a huge help! Super knowledgeable and personable as well. I wish I had made the change sooner. Highly recommend for friends and family"
Malaika Cooper
March 20, 2026
"Harold is the Bom.com"
Mountain Of Life
March 14, 2026
"I had a wonderful experience with Karen Michaels. She took the time to explain everything clearly and made sure I understood my options, which gave me a lot of confidence in the process. Customer service like this is rare today. Her kindness and willingness to go the extra mile really stood out, and I truly appreciate the time and care she gave me. Thank you for making the experience smooth and stress-free. Such an amazing soul."
Carolle Bah
March 3, 2026
"A huge thank you to Harold at State Farm! Not only did he get me an amazing quote for my car insurance, but he was also truly kind and patient throughout the whole process. It’s rare to find someone so professional yet so genuinely helpful. I highly recommend Harold if you want great rates and even better service. And Thanks to Karen also"
Lana Garcia
March 3, 2026
"Karen Michaels is an exemplary employee. I have had issues with State Farm for many many months going into years if it weren’t for Karen Michael’s I would’ve gone to a different company. She is exemplary. She deserves a raise that is not a joke. I’m very serious. This is Eleanor Garciacastro."
Dan Dunlap
February 28, 2026
"Great customer service!"
Carolyn Marvin
February 3, 2026
"Hi my name is Carolyn Marvin I had the most wonderful experience with one of your agents im going through a rough time i just buried my mom i was trying to get my insurance straightened out she did such a great job inspire of me crying she help me tremendously I told her she should have been a therapist she calmed me down and made my day she didn't rush me off the phone even though I know she was doing her job I told her they need more people like her in this world can't say enough a out her i feel like I have know her for ever thank you for hiring such a beautiful soul ❤️"
Rob Simmons
January 16, 2026
"Harold Hines was awesome! answered all of my questions, called me back as promised A+"
NaturallyWahTalks
January 2, 2026
"10/10 Highly recommend, Harold was very helpful, knowledgeable and professional. Easy to communicate with and gave clarity on things I was unsure about. Great customer service but also a Good person. Definitely do business with them!"
Reese Savage
December 3, 2025
"Very friendly and very helpful"
"Thank you, Reese! I'm glad you found our team friendly and helpful. We’re always here to assist you with your insurance needs. Let us know if there's anything else we can do for you!"
Sherry
November 22, 2025
"Harold is more than helpful to provide a best quote we received and helped to explain all the questions I have! Super responsive and get my insurance ready smoothly! Highly recommended!"
Tanisha Humphrey
November 22, 2025
"I was assisted by Harold who was very pleasant and personable. I explained my need and he delivered! He didn’t come off as a salesman but instead as someone who is attentive, down to earth, and passionate about getting the customer what they need"
Loretta Beechaum
November 22, 2025
"I am so glad that I decided to reach out to State Farm Insurance for a quote on my home insurance! Harold Hines helped my husband and I to get a great package for home and auto insurance. He was very kind, patient, and professional. He was very knowledgeable whenever I asked questions. This was hands down one of the best customer service experiences I have ever had!"
Gino Vittorioso
November 18, 2025
"Had the pleasure to set up my auto insurance with Harold who was absolutely fantastic and got me the best deal I could hope for with the coverage I needed and helped me combined my renters insurance saving me even more money. State farm is lucky to have such a great person to represent their company."
"Hey Gino! Harold will be happy to hear this. I’m glad setting up your auto coverage felt easy and that adding your renters policy worked out well for you. We appreciate you taking the time to share your experience with our office."
Tiffany Murray
November 12, 2025
"The services provided was very perfessional, helpful, and patient.Mr.Micheals help me save on my car insurance which was the goal and also received info on life insurance. He was excellent in his services."
Ilyas Pannu
October 30, 2025
"Very professional and kind person"
Linda Jablonski
October 15, 2025
"I was looking for home and car insurance, and I was connected with Frida an agent with State Farm insurance. Frida went above and beyond to help me save on bundling home and car. She really made me feel at ease and guided me through the process. From start to finish, Friday was a complete pleasure to work with."
D
September 26, 2025
"Harold had great customer service he was honest and got me the best rate thus far for insurance would definitely recommend him."
Audrey Jones
September 23, 2025
"Katie was the nicest person. I just felt good about sharing my info with her. Just made changing insurance company easy."
Shelya Stewart
September 19, 2025
"Fida was most pleasant and very interesting to talk with. I was very pleased with our quote. Fida is a positive representative of State Farm insurance company."